FAQ
Answers, without the noise.
Shipping, tracking, returns, sizing, custom items — everything in one place.
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Shipping
Delivery times vary by destination and product. Once your order ships, you’ll receive a tracking code by email.
Yes. International shipping availability and times depend on your location and the carrier used for that shipment.
Tracking
New tracking numbers can take 24–48 hours to show movement. If it’s still unchanged after 5 business days, contact support.
Use our tracking page and enter the tracking number from your shipping confirmation email.
Returns
Returns depend on the product type and condition. Please check the Returns & Refunds page for full details.
Contact support with your order number and clear photos. We’ll review it quickly and make it right.
Products
Use the sizing notes on the product page. For goalkeeper gloves, check the size chart image in the product gallery.
They’re designed for a locked-in fit. If you’re between sizes, choose the one that matches your boot fit preference.
Custom
Custom items are made to order and can’t be returned unless faulty or incorrect due to an error on our side.
Select the “Custom” option on the product page and fill in the requested details before adding to cart.
Still need help?
If you can’t find what you’re looking for, contact support and we’ll get back to you.
Contact support