Shipping policy

Thank you for supporting Reggio Co Perth. We are dedicated to processing and dispatching your goalkeeper gear and custom equipment as securely and swiftly as possible.

1. Order Processing and Dispatch Windows

Standard In-Stock Retail Items: Orders for non-customised, standard retail inventory are processed and dispatched within 1–2 business days (Monday through Friday, excluding Western Australian public holidays).
Custom and Made-to-Order Items: Custom goalkeeper gloves and custom shin pads are manufactured explicitly to order. Because these items are hand-crafted to your structural specifications, please allow a dedicated production queue window of 2–3 weeks before dispatch. If your order contains a combination of in-stock items and custom items, the entire shipment will be held and dispatched together once the custom fabrication is complete.

2. Domestic Shipping Within Australia

All domestic orders are packed and dispatched directly from our facility in Perth, Western Australia, using Australia Post or our designated local courier partners.

Standard Shipping: Delivery typically takes 3–7 business days after processing for Western Australia and metro zones. Due to regional geography, shipments traveling from Perth to the East Coast (including Sydney, Melbourne, and Brisbane metro areas) or remote destinations may require 5–9 business days for final delivery.
Express Shipping: Delivery typically takes 1–3 business days for major Australian metro areas, and 2–4 business days for regional or interstate destinations.
Tracking: A unique carrier tracking link will be transmitted automatically via email once your shipping label is generated.

3. International Shipping (United States, United Kingdom, and Europe)

We offer international freight networks to support our players overseas. All international parcels are tracked and dispatched via international air transit corridors.

Delivery Estimates: International transit timelines range between 7–21 business days depending on destination customs hubs, flight handling capacities, and local postal carriers.
Customs Duties, Import Tariffs, and VAT Disclaimers: When purchasing from outside Australia, your order may be subject to local import taxes, customs clearance charges, or Value-Added Tax (VAT) levied by the destination country's border authorities upon arrival. These additional external regulatory fees are not included in our checkout pricing or shipping rates and remain the absolute responsibility of the customer. Reggio Co Perth maintains no control over foreign import assessments and cannot reimburse or credit fees applied by international customs authorities.

4. Delivery Protocol and Authority to Leave (ATL)

Address Accuracy: The buyer is responsible for ensuring the delivery address profile is submitted accurately at checkout. If a parcel is returned to our Perth hub due to an incorrect or incomplete address profile, the customer will be responsible for covering the reshipment fees.
Authority to Leave: If you authorise or opt into an "Authority to Leave" (ATL) delivery selection with the freight carrier, the courier will leave the parcel in a secure location if you are not home. Please note that once the tracking designation updates to "Delivered", legal title and risk of loss passes to you. Reggio Co Perth is not liable for parcels stolen, lost, or damaged following a documented carrier delivery confirmation.

5. Transit Damages or Missing Shipments

If your parcel arrives with severe external structural damage, or if your tracking parameters freeze completely in transit for an unreasonable duration, please alert our team immediately:

Email Support: reggiocoperth@outlook.com.au
Required Evidence: Please include your Shopify order number, tracking details, and clear photographs of the damaged transit box and inner merchandise.

We will investigate the shipment log immediately with the transport company and initiate a statutory repair, replacement queue, or account credit process in full alignment with your consumer protections.